Common faq

🟢 GENERAL

What is PineChord?
PineChord is an automation bridge that turns TradingView alerts into real trades on your broker. Build a strategy in TradingView, paste your license into an alert, and PineChord executes the trade on MetaTrader 4, MetaTrader 5, or any of 17 supported platforms (forex, futures, crypto, stocks).

Who is it for?
Pine Script traders, prop firm challengers, signal providers, copy-trade operators, and multi-account managers. Anyone who wants TradingView alerts to auto-execute.

How is PineChord different from others providers?
- More brokers — 17 broker integrations (MT4, MT5, OANDA, cTrader / 90+ cTrader brokers, DXtrade prop firms, Tradovate futures, Binance, Bybit, OKX, KuCoin, Bitget, MEXC, Kraken, Coinbase, Alpaca, Capital.com, IG, TastyTrade) vs. MT4/MT5 only.
- Native trailing stops on OANDA, Alpaca, cTrader, DXtrade, Tradovate.
- Pending orders (buy_limit, sell_limit, buy_stop, sell_stop) out of the box.
- Customer portal with full signal history, trade log, CSV export, and per-symbol remapping.
- Affiliate program — upto 20% recurring commissions.

Which brokers does PineChord support?

- MT4 / MT5 : Any broker that offers MT4 or MT5 (most retail brokers)
- Forex / CFD : OANDA, cTrader (Pepperstone, IC Markets, FxPro, FP Markets, +90 more), Capital.com, IG
- Futures prop : Tradovate (Apex, TopstepX, TPT, Earn2Trade, +)
- CFD prop : DXtrade (Funding Pips, Maven, Lux, +)
- Crypto : Binance, Bybit, OKX, KuCoin, Bitget, MEXC, Kraken Spot, Kraken Futures, Coinbase
- US stocks :Alpaca
- US options : TastyTrade

Do I need to know how to code?
No. PineChord works with any TradingView alert — drawing tools, indicators, manual alerts, or Pine Script. No programming required.

Do you support crypto, stocks, indices, and metals?
Yes — any symbol your broker offers: FX, commodities, indices, crypto (BTC, ETH), stocks, metals (XAU, XAG). Works with any asset class.

💰 PRICING & BILLING

Is there a free trial?
Yes — 7 days free on every plan. No credit card required.

How much does PineChord cost?
Plans start from $XX/month. See our pricing page for full tier breakdown. All plans include full EA & Bridge features, free trial, and customer portal access.

Can I cancel anytime?
Yes. Cancel from your portal in one click. No contracts, no cancellation fees. Access remains until the end of your billing period.

Can I upgrade or downgrade my plan later?
Yes, anytime. Upgrades are prorated. Downgrades take effect at the next billing cycle.

How long does setup take?

About 5 minutes. Install the EA on MT4/MT5 or PineChord Bride, paste your license key, configure a TradingView webhook. Done.

Do I need a VPS?

Not required, but strongly recommended. MetaTrader must be running 24/7 for automation — a VPS keeps it online when your PC is off.

Can I run PineChord on a Mac?

Yes, via Parallels or a Windows VPS. The EA runs inside MT4/MT5 — both require Windows.

Can I run multiple MT accounts on one subscription?

Yes — our plans include multiple account slots. Higher tiers = more slots. Impactor tiers include 50 to unlimited slots.

What is my "Connect License" / "Trading Account ID"?
- Connect License — the long key you paste into the TradingView alert message (e.g. `1234567890`). It tells PineChord which customer the signal belongs to.
- Trading Account ID — your broker's account number (MT login, OANDA account ID, exchange UID). It tells PineChord which account to trade on. Add it under Portal → Accounts.

What if my broker names symbols differently (e.g. EURUSD.raw)?

PineChord auto-handles most broker suffixes and prefixes. If auto-mapping fails, add a one-time manual mapping in your portal. Problem solved forever.

How fast is signal delivery?

>1 Sec.

The EA on chart shows a smiley face but no trades fire. Why?
Check, in order:
1. AutoTrading button (top toolbar) is enabled and green.
2. EA Inputs → InpConnectLicense matches the license shown in your portal.
3. TradingView alert is sending valid JSON to the right webhook URL.
4. Portal → Signals — is the signal arriving at all? If yes, look at the `status` column.

Trading Logic

What order types can I trigger from TradingView?
- Market: `buy`, `sell` (default — no `order_type` field needed)
- Limit: `buy_limit`, `sell_limit` — fills only at your specified `limit_price` or better
- Stop: `buy_stop`, `sell_stop` — for breakout entries above/below price
- Close: `close` / `exit` — flatten the open position
- Partial close: any `side` with `partialClose: 50` — closes 50% of the position

See the Alert Syntax Guide for full JSON examples.

How do I set stop loss and take profit?
Two modes (set in the EA Inputs):
- Points/pips mode (default): `stopLoss: 30` = 30 points/pips from entry. Easy and broker-agnostic.
- Absolute price mode: `stopLoss: 1.08500` = price-level SL. Set EA Input `InpAbsolutePrice = true`.

Does PineChord support trailing stops?
Yes — across MT4, MT5, OANDA, cTrader, DXtrade, Tradovate, and Alpaca with native broker trailing where available. Just add a `trailing_stop` field to your alert. Units depend on broker:

🔌 TECHNICAL SETUP

Is my broker password / API key safe?
- MT4/MT5: We never receive your broker password — the EA logs in locally to your terminal; PineChord only sees the MT login number.
- Bridge platforms: API keys are stored encrypted at rest on your local PC. They are never sent to PineChord servers. The Bridge calls broker APIs directly from your machine.

Do you offer 2FA?
Yes — TOTP-based MFA (Google Authenticator, Authy, 1Password). Enable in Portal → Account → Security.

Where is PineChord hosted?
Hetzner Cloud (Falkenstein, Germany).

Is my trade data private?

Yes. Your signals, trades, and account data are used only to serve your portal. Never sold, never shared, never used for marketing.

🔐 SECURITY & TRUST

I'm new to automation — is this too technical?

No. If you can paste a webhook URL into TradingView, you can use PineChord. Full setup guide and video tutorials in portal.

I run a signal service on Telegram — can PineChord replace it?

Yes. That's exactly what our Impactor Hub is for. Onboard subscribers in bulk, one master alert fires every subscriber's account simultaneously, no more manual copy-paste.

I'm a prop firm challenger — will PineChord work?

Yes — popular among FTMO, MyForexFunds, The5%ers, FTUK challengers. Full trade logs help prove rule compliance.

I trade manually — can I still use PineChord?

Yes. Any manual alerts, drawing tool alerts (trendline breaks), and indicator alerts. You don't need a Pine Script strategy. You need Impactor Hub.

What's the minimum TradingView plan I need?

We recommend TradingView Pro or higher for unlimited webhook alerts.

🎯 IS IT RIGHT FOR ME?

What is an Impactor?

A signal provider who uses PineChord to run a copy-trade business. Your master account trades → PineChord fans every trade out to all your subscribers' accounts automatically.

How many subscribers can I have?

SCALE = 50, MATRIX = 100, INFINITY = 250. Upgrade anytime.

Do my subscribers need a PineChord account?

No. You own the subscription. Subscribers just install the EA with the license key you issue them.

How do I onboard my existing Telegram subscribers?
Upload a CSV of their MT logins and emails — our bulk import creates all their slots, issues licenses, and auto-emails install instructions. Onboard 250 subscribers in minutes.

What if a subscriber's broker uses different symbol names?

Each subscriber slot has per-slot symbol mapping. Your master trades XAUUSD, subscriber A gets GOLD, subscriber B gets XAUUSD.raw — all from one signal.

Can I pause subscribers who stop paying?

Yes — single-click pause, resume, or clear on any subscriber. Bulk select multiple subscribers for en-masse pause/resume.

Will my subscribers see my other subscribers' trades?

Never. Each subscriber sees only their own account. Complete isolation.

📡 IMPACTORS (Signal Providers)

How do I get help if something breaks?

Email support@pinechord.com or use live chat in portal. We respond within 4 business hours on weekdays.

Do you have video tutorials?

Yes — check our YouTube channel and the Tutorials section in portal.

Can I suggest a feature?

Absolutely. Email info@pinechord.com

🆘 SUPPORT

🚀 GETTING STARTED

How do I sign up?
Click Start Free Trial → enter email + password → activate your account → follow the 5-minute setup guide. You'll be trading automatically today.

Do I need to talk to sales first?
No need— sign up and start your trial immediately.

What do I need to have ready?

A TradingView account
A Broker account (live or demo both work)
5 minutes

Common faq

How long does setup take?

About 5 minutes. Install the EA on MT4/MT5 or PineChord Bride, paste your license key, configure a TradingView webhook. Done.

Do I need a VPS?

Not required, but strongly recommended. MetaTrader must be running 24/7 for automation — a VPS keeps it online when your PC is off.

Can I run PineChord on a Mac?

Yes, via Parallels or a Windows VPS. The EA runs inside MT4/MT5 — both require Windows.

Can I run multiple MT accounts on one subscription?

Yes — our plans include multiple account slots. Higher tiers = more slots. Impactor tiers include 50 to unlimited slots.

What if my broker names symbols differently (e.g. EURUSD.raw)?

PineChord auto-handles most broker suffixes and prefixes. If auto-mapping fails, add a one-time manual mapping in your portal. Problem solved forever.

How fast is signal delivery?

>1 Sec.

Yes. Your signals, trades, and account data are used only to serve your portal. Never sold, never shared, never used for marketing.

I'm new to automation — is this too technical?

No. If you can paste a webhook URL into TradingView, you can use PineChord. Full setup guide and video tutorials in portal.

I run a signal service on Telegram — can PineChord replace it?

Yes. That's exactly what our Impactor Hub is for. Onboard subscribers in bulk, one master alert fires every subscriber's account simultaneously, no more manual copy-paste.

I'm a prop firm challenger — will PineChord work?

Yes — popular among FTMO, MyForexFunds, The5%ers, FTUK challengers. Full trade logs help prove rule compliance.

I trade manually — can I still use PineChord?

Yes. Any manual alerts, drawing tool alerts (trendline breaks), and indicator alerts. You don't need a Pine Script strategy. You need Impactor Hub.

What's the minimum TradingView plan I need?

We recommend TradingView Pro or higher for unlimited webhook alerts.

What is an Impactor?

A signal provider who uses PineChord to run a copy-trade business. Your master account trades → PineChord fans every trade out to all your subscribers' accounts automatically.

How many subscribers can I have?

SCALE = 50, MATRIX = 100, INFINITY = 250. Upgrade anytime.

Do my subscribers need a PineChord account?

No. You own the subscription. Subscribers just install the EA with the license key you issue them.

How do I onboard my existing Telegram subscribers? Upload a CSV of their MT logins and emails — our bulk import creates all their slots, issues licenses, and auto-emails install instructions. Onboard 250 subscribers in minutes.

What if a subscriber's broker uses different symbol names?

Each subscriber slot has per-slot symbol mapping. Your master trades XAUUSD, subscriber A gets GOLD, subscriber B gets XAUUSD.raw — all from one signal.

Can I pause subscribers who stop paying?

Yes — single-click pause, resume, or clear on any subscriber. Bulk select multiple subscribers for en-masse pause/resume.

Will my subscribers see my other subscribers' trades?

Never. Each subscriber sees only their own account. Complete isolation.

How do I get help if something breaks?

Email support@pinechord.com or use live chat in portal. We respond within 4 business hours on weekdays.

Do you have video tutorials?

Yes — check our YouTube channel and the Tutorials section in portal.

Can I suggest a feature?

Absolutely. Email info@pinechord.com

How do I sign up? Click Start Free Trial → enter email + password → activate your account → follow the 5-minute setup guide. You'll be trading automatically today. Do I need to talk to sales first? No need— sign up and start your trial immediately. What do I need to have ready?

A TradingView account

A Broker account (live or demo both work)

5 minutes

How do I onboard my existing Telegram subscribers?
Upload a CSV of their MT logins and emails — our bulk import creates all their slots, issues licenses, and auto-emails install instructions. Onboard 250 subscribers in minutes.

How do I sign up?
Click Start Free Trial → enter email + password → activate your account → follow the 5-minute setup guide. You'll be trading automatically today.

Do I need to talk to sales first?
No need— sign up and start your trial immediately.

What do I need to have ready?