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Common faq
🟢 GENERAL
What is PineChord?
A bridge that turns any TradingView alert into a live trade on your MT4 or MT5 account. Set up in 5 minutes, works with any broker, delivers trades in under a second.
Who is it for?
Pine Script traders, prop firm challengers, signal providers, copy-trade operators, and multi-account managers. Anyone who wants TradingView alerts to auto-execute on MetaTrader.
How is PineChord different from others providers?
Faster delivery (TCP socket push on MT5 vs polling), built-in copy-trade platform (Impactor Hub), flexible webhook formats, smarter symbol auto-mapping, complete trade audit logs.
Do I need to know how to code?
No. PineChord works with any TradingView alert — drawing tools, indicators, manual alerts, or Pine Script. No programming required.
Do you support crypto, stocks, indices, and metals?
Yes — any symbol your broker offers: FX, commodities, indices, crypto (BTC, ETH), stocks, metals (XAU, XAG). Works with any MT4/MT5-compatible asset class.
💰 PRICING & BILLING
Is there a free trial?
Yes — 7 days free on every plan. No credit card required.
How much does PineChord cost?
Plans start from $XX/month. See our pricing page for full tier breakdown. All plans include full EA features, free trial, and customer portal access.
Can I cancel anytime?
Yes. Cancel from your portal in one click. No contracts, no cancellation fees. Access remains until the end of your billing period.
Can I upgrade or downgrade my plan later?
Yes, anytime. Upgrades are prorated. Downgrades take effect at the next billing cycle.
How long does setup take?
About 5 minutes. Install the EA on MT4/MT5, paste your license key, configure a TradingView webhook. Done.
Do I need a VPS?
Not required, but strongly recommended. MetaTrader must be running 24/7 for automation — a VPS keeps it online when your PC is off.
Can I run PineChord on a Mac?
Yes, via Parallels or a Windows VPS. The EA runs inside MT4/MT5 — both require Windows.
Can I run multiple MT accounts on one subscription?
Yes — our plans include multiple account slots. Higher tiers = more slots. Impactor tiers include 50 to unlimited slots.
Does it work with my broker?
Almost certainly — PineChord is broker-agnostic. It works with any broker that supports MT4 or MT5: IC Markets, Pepperstone, Exness, FTMO, MyForexFunds,
OANDA, XM, FBS, RoboForex, Tickmill, and hundreds of others.
What if my broker names symbols differently (e.g. EURUSD.raw)?
PineChord auto-handles most broker suffixes and prefixes. If auto-mapping fails, add a one-time manual mapping in your portal. Problem solved forever.
How fast is signal delivery?
>1 Sec.
🔌 TECHNICAL SETUP
Is my broker account safe?
Yes. PineChord never touches your broker credentials. The EA runs locally inside YOUR MetaTrader terminal — we only send trade instructions over a one-way signal channel.
Do you store my passwords?
Your portal password is encrypted (industry standard). We never store broker passwords — we never see them.
What happens if PineChord goes down?
Signals queue and retry automatically for 60 seconds. Your EA reconnects on its own. We maintain 99.9%+ uptime on our cloud infrastructure.
Is my trade data private?
Yes. Your signals, trades, and account data are used only to serve your portal. Never sold, never shared, never used for marketing.
🔐 SECURITY & TRUST
I'm new to automation — is this too technical?
No. If you can paste a webhook URL into TradingView, you can use PineChord. Full setup guide and video tutorials in portal.
I run a signal service on Telegram — can PineChord replace it?
Yes. That's exactly what our Impactor Hub is for. Onboard subscribers in bulk, one master alert fires every subscriber's account simultaneously, no more manual copy-paste.
I'm a prop firm challenger — will PineChord work?
Yes — popular among FTMO, MyForexFunds, The5%ers, FTUK challengers. Full trade logs help prove rule compliance.
I trade manually — can I still use PineChord?
Yes. Any manual alerts, drawing tool alerts (trendline breaks), and indicator alerts. You don't need a Pine Script strategy. You need Impactor Hub.
What's the minimum TradingView plan I need?
We recommend TradingView Pro or higher for unlimited webhook alerts.
🎯 IS IT RIGHT FOR ME?
What is an Impactor?
A signal provider who uses PineChord to run a copy-trade business. Your master account trades → PineChord fans every trade out to all your subscribers' accounts automatically.
How many subscribers can I have?
SCALE = 50, MATRIX = 100, INFINITY = 250. Upgrade anytime.
Do my subscribers need a PineChord account?
No. You own the subscription. Subscribers just install the EA with the license key you issue them.
How do I onboard my existing Telegram subscribers?
Upload a CSV of their MT logins and emails — our bulk import creates all their slots, issues licenses, and auto-emails install instructions. Onboard 250 subscribers in minutes.
What if a subscriber's broker uses different symbol names?
Each subscriber slot has per-slot symbol mapping. Your master trades XAUUSD, subscriber A gets GOLD, subscriber B gets XAUUSD.raw — all from one signal.
Can I pause subscribers who stop paying?
Yes — single-click pause, resume, or clear on any subscriber. Bulk select multiple subscribers for en-masse pause/resume.
Will my subscribers see my other subscribers' trades?
Never. Each subscriber sees only their own account. Complete isolation.
📡 IMPACTORS (Signal Providers)
How do I get help if something breaks?
Email support@pinechord.com or use live chat in portal. We respond within 4 business hours on weekdays.
Do you have video tutorials?
Yes — check our YouTube channel and the Tutorials section in portal.
Can I suggest a feature?
Absolutely. Email info@pinechord.com
🆘 SUPPORT
How do I sign up?
Click Start Free Trial → enter email + password → activate your account → follow the 5-minute setup guide. You'll be trading automatically today.
Do I need to talk to sales first?
No need— sign up and start your trial immediately.
What do I need to have ready?
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A TradingView account
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An MT4 or MT5 broker account (live or demo both work)
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5 minutes
🚀 GETTING STARTED
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