Terms of Service
Welcome to Pinechord. By accessing or using our automated trading bridge service, you agree to be bound by these Terms of Service. Pinechord provides a technical interface between TradingView alerts and MetaTrader terminals (MT4/MT5). We do not provide financial advice, brokerage services, or guarantee any specific trading outcomes. All users are responsible for their own strategy verification, position sizing, and risk management. Unauthorized use, reverse engineering, or resale of our bridge technology is strictly prohibited. We reserve the right to suspend accounts that violate security protocols or engage in behavior that compromises platform integrity. Your continued use of the bridge service acknowledges your understanding of these operational requirements and the inherent risks associated with algorithmic trading.
Privacy Policy
At PineChord, we prioritize the protection of your digital footprint as much as your execution speed. This Privacy Policy outlines how your data is collected, used, and managed within our fintech ecosystem. We do not collect any data other than Metatrader login id to process alerts and license validation -solely to maintain the ultra-low latency integrity of your TradingView-to-MetaTrader bridge. All credentials are processed through institutional-grade encrypted cloud nodes. We maintain a zero-disclosure policy with third parties, emphasizing a clean, secure environment designed for professional traders who demand absolute confidentiality and reliability in their cloud infrastructure.
Refund & Subscription Policy
All PineChord subscriptions are billed on a recurring basis. Subscribers may cancel their service at any time; cancellations will take effect at the conclusion of the current billing cycle. PineChord does not provide pro-rated refunds for partially used subscription periods. Refund requests based on technical bridge failure are evaluated on a case-by-case basis and are granted at the sole discretion of our support team, provided that a documented total service disruption exceeding 24 consecutive hours is verified within our infrastructure.
Risk Disclosure
Trading financial instruments involves substantial risk of loss and is not suitable for every investor. High-leverage environments can work against you as well as for you. Automated trading systems introduce unique technological risks, including connectivity failure, system latencies, and technical glitches within the MetaTrader infrastructure.
By utilizing PineChord, you acknowledge that you have evaluated these operational risks independently. PineChord operates solely as a technical relay provider and assumes no responsibility for financial outcomes, execution errors, or platform downtime resulting from third-party systems or internet conditions.
Past performance of any trading strategy is not indicative of future success. You should only trade with risk capital—funds that, if lost, would not affect your financial well-being or ability to meet life necessities.
Disclaimer
PineChord is a technology provider and does not provide financial, investment, tax, or legal advice. Our platform serves strictly as a technical bridge, facilitating the automated transmission of alerts from TradingView to MetaTrader terminals. Trading financial instruments involves significant risk and may result in the loss of all invested capital; it is not suitable for all investors. PineChord is not responsible for any trading losses, missed opportunities, slippage, or technical failures incurred through the use of our services. Users are exclusively responsible for the selection, configuration, and oversight of their trading strategies and for ensuring full compliance with their local regulatory requirements. Past performance of any strategy converted or executed via PineChord is no guarantee of future success.